Hello from Providence, RI
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Frequently Asked Questions
Please read our FAQ before sending us a message.
In order to access all of our discounted pricing, you need to create an account. To create an account, click “LOGIN” on the header above. You can also login to our site with your Facebook or Google/Gmail credentials for faster access.
Yes. All authorizations are sent electronically. No boxes are shipped.
We are known for the fastest delivery times in the industry. Some products on our site are delivered instantly at the time of purchase. But, some products require manual processing. If your order requires manual processing, you will still see it quickly – typically the same business day.
Nobody works harder to get you your plugins as quickly as possible than us! So, please do not email us immediately after purchasing, asking when you are going to get your codes. The answer is simply – AS SOON AS POSSIBLE. Manually processed orders take time for processing, and are not processed in the middle of the night, etc.. If you have not received your order after 24 hours, there was likely an email issue – in those cases, feel free to drop us a line – and include your order number – and we will re-send your codes.
We are known for the fastest delivery times in the industry. Some products on our site are sent instantly at the time of purchase.
If you purchased an instant product, and didn’t get the email after a few minutes – Two things could have happened. First, the email with the codes can sometimes take a few minutes to appear. However, it is also possible that your email provider has mistaken our email as spam and blocked it. Don’t worry – there is no need to email us! You can find these codes RIGHT NOW in your Plugin Discounts account in the “Orders” tab.
If your order is marked “Order Received”, then the product(s) you purchased require manual processing. These codes are sent manually via email. We typically process these orders very quickly – nearly all manually processed orders are sent within the same business day. However, some upgrades/ cross grades require more time for processing.
Please note – The following brands are not available as instant delivery through dealers: Audio Ease, Avid, Empirical Labs, FXPansion, Lexicon, Rob Papen, SynchroArts and XLN Audio. If you order contains one of these brands, the entire order will need to be manually processed.
Yes, we are an authorized dealer for every brand on our site. We only provide fresh new codes directly from the manufacturers.
Yes, you can print any invoices from your account.
Due to the nature of virtual products, we are unable to accept any returns. There are no refunds or exchanges. We encourage all customers to use the demo versions of the plugins on their system before purchasing because all sales are final.
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We will respond to your inquiry as quickly as possible..