FAQ

Absolutely. We are an authorized dealer for every brand on our site. We only provide fresh new codes directly from the manufacturers. And, we do not sell any older versions of any of the plugins/ bundles on our site.

Yes. All authorizations are sent electronically. No boxes are shipped.

Currently, over 1,300 products on our site are delivered instantly at the time of purchase. But, some products require manual processing. If your order requires manual processing, you will still see it quickly – typically the same business day.

Nobody works harder to get you your plugins as quickly as possible than us! So, please do not email us immediately after purchasing, asking when you are going to get your codes. The answer is simply – as soon as possible. Manually processed orders take time for processing, and are not processed in the middle of the night, etc.. If you have not received your order within 24 hours, feel free to drop us a line – and include your order number – and we will re-send your codes.

If you purchased an instant product, and didn’t get the email after a few minutes – Two things could have happened. First, the email with the codes can sometimes take a few minutes to appear. However, it is also possible that your email provider has mistaken our email as spam and blocked it. Don’t worry – there is no need to email us! You can find these codes RIGHT NOW in your Plugin Discounts account in the “Orders” tab.

If your order is marked “Order Received” or “Processing”, then the product(s) you purchased requires manual processing. These codes are sent manually via email. We typically process these orders very quickly – nearly all manually processed orders are sent within the same business day. However, some upgrades/ cross grades require more time for processing.

Please note – The following brands are not available as instant delivery through dealers: Audio Ease, Empirical Labs, and some iZotope products. In addition, some upgrades/ crossgrades may require manual processing. If you order contains one of these products, the entire order will need to be manually processed.

Yes, you can print invoices for your orders directly from your account.

Due to the nature of virtual products, we are unable to accept any returns. There are no refunds or exchanges. We encourage all customers to use the demo versions of the plugins on their system before purchasing – because all sales are final. If you encounter an issue with a plugin you purchased from us – your first step should be to contact the developer’s tech support team for help and the quickest resolution.

We are in the USA and all prices are in USD. We do not accept payment in other currencies, but a conversion is often offered by either the credit card processor or your bank.

We are currently using Stripe for processing all credit card payments on our site. Although we have phased out Paypal from our checkout. We understand that some people still prefer to pay with Paypal (despite Stripe being equally as secure).. We still accept Paypal payments manually through the Paypal site – You can send a payment via the following link: Plugin Discounts Paypal. Simply enter the amount that the product costs, and send the payment. Then, use our Contact Page to let us know a payment has been sent and for which product. We will then process the order manually. Note: We are only able to process manual Paypal orders of $50 or more.  Please allow 24 hours for processing of manual Paypal orders.

If you have a problem with an order – for instance, you mistakenly placed a duplicate order.. Contact us for help via the contact page: https://plugindiscounts.com/contact/

If the problem is not related to getting your authorization code/ serial code/ redemption code and is a technical issue – you should contact the manufacturer’s tech support directly for help.

If the problem is you have not seen your codes yet, there is often no need to contact us – You may see “Processing” or “Order Received” as an order status on your order – this is typical of manually processed items. You do not need to contact us to “hurry up”, and you will typically see your codes sent via email fairly quickly.

With regards to older orders, an “Order Received” or “Processing” order status is typically the last update status seen for any older manual processed items you may have bought. So, if you are looking at an older order in your account – these codes were sent via email and are not stored in our databases. These are often upgrade orders or select products from a handful of manufacturers. As the years have gone by, there are less and less items that fall into this category – to the point where it’s just a handful of the 1300 items today. While these codes are typically one time use only and not needed after registering. You may want to store these codes somewhere safe if you ever want access to them in the future. Relying on finding old emails is not always a great way to go. And, people often contact us 5, 10, even 15 years down the road looking for a code to try to avoid updating, reinstall or some other reason. There is zero chance we still have access to those codes years later.

With regards to “Processing” specifically – this is often a result of a change in the Order Status labeling due to a system update. Often, it’s changed back to “Order Received” on the next system update. They’re effectively the same status.

We do our best to catalog your orders and codes for as long as we can. However, data losses can happen for various reasons. So, it’s difficult to store every order & serial code everyone has ever purchased for a lifetime. We recommend you to keep an offsite record of things if you want access to everything in the future. We say this, because people often contact us 5, 10, even 15 years down the road looking for a code to try to avoid updating, to reinstall or some other reason. Typically, the code being requested is almost never useful to the person asking for it. And, there is little chance we still have access to codes after many years – particularly when it comes to emailed codes of manually processed items that are never stored in our database. We can only guarantee we will be able to re-send these codes in particular again for 12 months. 

With all that said – Today, no manufacturer is using anything but ONE TIME USE codes. And, the product is registered in your account with the manufacturer. So, your authorizations are on file with the manufacturer, and ilok (assuming they are using ilok). There are not many reasons I can think of that you’ll ever need to look at a code again. The most common reason given is – I need to reinstall. But, I’ve yet to see where tracking down an old code like this has been necessary. We’ve also had situations where people have somehow “forgot to register” for years or can’t find the product in their ilok account, or lost their codes that aren’t in our database, etc. These are unfortunate and untenable situations – so, please register your codes as soon as you can, keep a record of your login info for the manufacturers website, and your ilok to avoid these rare occurrences.